Packaging

Please ensure that the mobile phone is well wrapped and packaged. Please do not send the mobile phone in its original box. If the fault is a power/charging fault then please also send the battery and charger. We cannot be held responsible for any units that have been damaged in transit.

Sim/Memory Cards

It is imperative that the sim/memory card is removed and kept safe. It must not be returned with the phone and we cannot accept any responsibility for sim/memory cards received. If we do receive a sim/memory card it will be disposed of on site for security reasons. Please remember to treat your sim/memory card as you would a bank or credit card.

Personal Data

Please be aware that part of the test procedure may include upgrading the software on your mobile phone. If the memory is cleared and reset as part of the repair process, Evolution cannot be held responsible for any numbers and data (music, ringtones, photo's, videos) lost. Please make the relevant back up prior to sending your mobile phone for repair.